Write to us by email
The main and fastest route to us leads through the email address redakcia@ducatbet.casino. The inbox is looked after by the editorial team that prepares the slot reviews, the provider overviews and the explanatory articles about RTP and volatility.
So that we can answer to the point, include a link to the specific page in your message and describe in a couple of sentences what the matter concerns. For a figure from a table it helps to give the name of the slot and the row you have in mind; for a technical problem, the browser and the type of device.
Who stands behind the site and how the content is prepared is explained in the about us section.
Postal address and basic details
Besides email we also accept ordinary post. Letters travel more slowly than messages to an inbox, so we recommend them only where the written form is genuinely necessary.
| Channel | Detail | What it is for |
|---|---|---|
| redakcia@ducatbet.casino | questions about content, corrections, topic suggestions | |
| Postal address | Andrássy út 12, 1061 Budapest | written correspondence |
| Language of communication | English and Slovak | email and post |
We do not run a phone line or a chat. Everything we need in order to handle a query usually fits into a single email.
Please do not send us original documents by post, or anything you will need back. Items cannot be returned, and written records are kept only to the extent needed to settle the matter.
When you can expect a reply
The inbox is read on ordinary working days. A reply usually goes out within a few working days of receipt, and a simple typo correction is handled faster than a query that requires checking a figure with the game provider.
Over weekends, public holidays and the holiday season the wait naturally gets longer. We cannot promise an exact time for a reply, but every message is read and even brief notes about an error are not ignored.
You can influence the speed of handling as well. A specific subject line, an attached link and one topic per email save us follow-up questions and usually shorten the whole thing by several days.
If no reply has reached you, check your junk mail folder. Automatic filters occasionally weed out legitimate editorial correspondence too.
Accounts, deposits and payouts are handled by Dukat.bet support
This is an important distinction. We are not the casino operator, we have no access to gaming accounts or to transactions, and we cannot intervene in them in any way. Everything tied to a specific account belongs in the hands of the customer support team of the Dukat.bet brand.
That applies above all to identity verification, a forgotten password, the status of a deposit or a payout, a credited or expired bonus, limit settings and closing an account. You will find support after logging in, inside the casino itself, where the operator has your account history available.
If you send a message of that kind to us, we can neither handle it nor forward it; the only thing we can do is point you back to the official support.
What is worth bringing to us
The content of the pages, on the other hand, is our territory. We welcome a note about a factual error, an outdated RTP value, a mechanic described incorrectly, a broken link or a table that does not match the current figures from the game provider.
Reports of that kind are taken seriously. The figure is checked again in the provider's official materials and, if it is confirmed, the page is corrected and the date of the last check is adjusted.
We are also glad to read a topic suggestion, a question about our methodology or an offer of cooperation. Before you write, it is worth looking into the frequently asked questions section, because a large share of repeated questions is already answered there.
One thing we rule out in advance, though: a place in a ranking or a better rating cannot be bought here. Slots are compared by the parameters from the provider, and the tables are built so that they can be checked in the game's info panel.
Message privacy and responsible gaming
The content of messages is handled as ordinary editorial correspondence. We use it only to settle the specific query and we do not pass it on for marketing purposes. The details of how data is handled are in the privacy policy.
Never write passwords, payment card numbers or scans of documents into an email. We do not need such data from you, and if we receive it, the message is deleted.
And one more thing. If you feel that playing is no longer just entertainment, writing to an editorial team is not the right first stop. An overview of limits, breaks and links to professional help is collected on the responsible gaming page.